Return Authorization Policies & Procedures
All defective items must have a Return Merchandise Authorization (RMA) number issued before returning to us. Please complete our RMA form and fax to: (916) 258-8887 and we will fax back your RMA number.
The RMA number must be written on the outside of the shipping box.
We follow the warranty guidelines put in place by our various vendors. Please refer to these warranty instructions for further information or call us if you’re not sure. Please note that some manufacturers do not credit or replace products -
they repair and return them. This will create longer turn-around times on these items, lengthening the procession of the return.
Items found to be out of warranty upon inspection or broken during shipping will not be credited.
Any defective item, which we credited or replaced that is, not credited or replaced by the manufacturer due to non-warranty issues, will have the original credit reversed or charged back for replacement items.
Items that are warranty repaired by a vendor will not have a credit or replacement sent. This item will be returned to the customer once the vendor has repaired it.
Non-warranty items sent to a vendor for repair will not have a credit issued. This item will be returned to the customer at their cost plus any repair costs from the vendor.
LAMPS
Because many companies sell the same lamps, all lamps must include your invoice number.
- Lamps will be subject to manufacturer warranty approval.
- Please do not ship back broken glass, send only the base back, if breakage from defect.
- If lamps are sent back broken, they will be thrown out without inspection and no credit given.
- If there is a need to return a product that is out of warranty, but needs repair, clearly mark the product and RMA as needing non-warranty repair when returning.
- Once the manufacturer repairs the item, it will be returned and billed for cost-plus shipping.
- We’ve developed this return process to help speed up and resolve your warranty issues.
- We provide this service based on the terms of the manufacturer warranties and follow their guidelines when determining how to handle defective products.
- The manufacturers, not Tradewinds Wholesale are responsible for all final warranty issues.